Complaints procedure

Milburns Commercial are committed to providing a high-quality service to all our clients. When something goes wrong, we need to know about it and deal with it efficiently to help us improve the quality of our service and maintain our reputation.

We ask that complaints are made in writing and are sent to Hannah Bartlett, who will acknowledge receipt within three working days. Hannah Bartlett will conduct an investigation of the complaint and respond to the complainant with a written report of the findings within 14 working days of receiving the complaint.

If the complainant is still dissatisfied, a request for a review of the complaint can be made and addressed to a Director.

The Director will then review the complaint response and write to the complainant with a respond within two weeks of the request being made.